Last updated: July 6, 2026 · Effective when posted
These Terms of Service ("Terms") are a binding agreement between you and Service Business Manuals ("Service Business Manuals," "we," "us," or "our"). They govern your access to and purchase and use of our website at servicebusinessmanuals.com and the digital products we sell. By buying, downloading, or using any of our products, or by using this website, you confirm that you are at least 18 years old and that you have read, understood, and agree to these Terms. If you do not agree, do not purchase or use our products.
Each document and tool we sell also carries a short notice incorporating these Terms by reference. Where a specific document includes its own notice or instruction, that notice and these Terms are intended to be read together.
We sell downloadable digital products for small service businesses: operations manuals, employee handbooks, operating procedures, checklists, forms, letters, agreements, and editable spreadsheet tools (for example a pricing and job-costing calculator, a profit-and-loss and cash-flow tracker, and a metrics dashboard). Products are offered individually and in tiers, and are delivered electronically as editable files (such as Microsoft Word and Excel) together with a print-ready PDF. Nothing physical is shipped.
Our products are sold as complete and current as of the date of your purchase. We are not obligated to update, revise, or maintain any product after purchase, and we do not promise future updates. The version you download is the version you have licensed.
Our products are educational and informational templates and starting points. They are not legal, tax, accounting, bookkeeping, human-resources, employment, financial, insurance, safety-compliance, or other professional advice, and no attorney-client, accountant-client, or other professional relationship is created by your purchase or use of them.
Laws, regulations, and official forms vary by state, locality, industry, and circumstance, and they change over time. You are solely responsible for reviewing every document, adapting it to your own business and jurisdiction, using the current official version of any government form, and consulting qualified professionals (such as an attorney, accountant, bookkeeper, insurer, or the relevant government authority) before relying on any document or tool. We do not represent or warrant that any product is complete, accurate, current, suitable for your situation, or that using it will make you compliant with any law, rule, or standard, or will produce any particular result.
Because our products touch areas that are regulated and that vary by location, the following points apply in addition to Section 2. This list is illustrative, not exhaustive.
Handbooks, offer letters, and acknowledgments are templates and are not employment contracts; employment is generally at-will, and the rules differ by state (for example, Montana). Hiring, interview, and application materials are intended to be job-related; you are responsible for keeping your hiring practices lawful, including equal-employment-opportunity rules. Any background-check materials provide only a disclosure and authorization starting point; if you ever take an adverse action based on a report, the Fair Credit Reporting Act and similar laws require a specific process that you should run with your screening company or attorney. Government forms such as the I-9 and W-4 must be obtained in their current official version from the issuing agency; we do not reproduce them. Final-pay timing, paid-time-off payout, worker classification (employee vs. independent contractor), employer identification numbers, new-hire reporting, and workers' compensation vary by state and are your responsibility to confirm with the IRS, the Department of Labor, your state agencies, or your professionals.
Our cleaning procedures and checklists describe a service standard, not chemical-handling, product-safety, or OSHA compliance instructions. You are responsible for the safe selection, use, storage, and disposal of any products and equipment, for obtaining and following safety data sheets and manufacturer instructions, for training your team, and for meeting any applicable workplace-safety and reporting obligations.
Whether cleaning or other services are subject to sales tax varies by state; we make no tax representation, and any tax line in an invoice template is a placeholder for you to confirm with your state Department of Revenue or your accountant. Profit-and-loss, cash-flow, and dashboard tools are record-keeping and estimation aids, not accounting or tax advice; keep your own supporting records and have a bookkeeper or accountant review your numbers. Pricing and job-costing outputs are estimates calculated from the figures you enter and do not guarantee any price, margin, profit, or other outcome. You set your own prices independently and for your own business only.
Payment-reminder and late-notice templates are intended for collecting your own business's invoices in a factual, professional tone. Do not add legal threats and do not present yourself as a third-party collection agency. Some states regulate how a business may contact its own customers about a debt; confirm the rules in your state.
Service agreements, cancellation and no-show policies, key-control and access agreements, confidentiality and non-solicitation agreements, and similar documents are adaptable templates. Their wording and enforceability vary by state, and we do not warrant that any of them is enforceable. Have a local attorney review any agreement before you rely on it.
You are responsible for how you collect, store, and protect client and employee information (including access codes, addresses, and payment details) under the privacy and data-protection laws that apply to you. We make no representation that any document satisfies any specific privacy or data-protection law.
Damage, breakage, and incident or injury forms are record-keeping templates. They are not OSHA compliance guidance and not insurance or claims advice. For reporting obligations, coverage, or any claim, contact the relevant authority, your insurer, or your insurance agent.
Subject to these Terms and your payment, we grant you a non-exclusive, non-transferable, revocable license to use, edit, print, and reproduce the documents and tools within a single business that you own or operate. You may share them with the employees and contractors of that one business for that business's internal use.
You may not: resell, redistribute, sublicense, publish, lend, give away, or otherwise share the products (in original or modified form) outside that single business; post them publicly or to any file-sharing or marketplace service; use them, in whole or in part, to create, train, or offer a competing product or service; or remove or obscure our copyright or attribution. Your edits to your own copies do not transfer to you any ownership of the underlying templates, which remain ours.
All product content, together with our names, logos, and the look and feel of our website, is our intellectual property and is protected by copyright and other laws. The license in Section 4 is your only right to use the product content, and all rights not expressly granted are reserved to us.
You are solely responsible for the lawful operation of your business and for how you use, adapt, and deploy our products, including how you employ and manage people, perform services, handle chemicals and equipment, bill and collect, keep records, and handle data. You agree to review and adapt each document to your situation and to obtain professional advice where appropriate before relying on it.
The products and website are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, title, non-infringement, or that the products will meet your needs, achieve any result, or ensure compliance with any law, rule, or standard. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, business interruption, fines, penalties, or third-party claims, arising out of or relating to the products or these Terms, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to a product or these Terms will not exceed the amount you actually paid us for the product giving rise to the claim. Some jurisdictions do not allow certain limitations, so part of this section may not apply to you.
You agree to defend, indemnify, and hold harmless Service Business Manuals and its owner from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to your use, adaptation, or deployment of the products, your operation of your business, your employment or treatment of any person, your handling of chemicals, equipment, data, or money, or your breach of these Terms or of any law.
We offer a 30-day money-back guarantee, one per customer. If a product is not worth more than you paid, email your receipt to servicebusinessmanuals@gmail.com (or reply to your receipt) within 30 days of purchase and we will refund you in full, no questions asked. When a refund is issued, your license to the refunded product ends immediately; you must stop using it and delete your copies. We reserve the right to decline repeated or abusive refund requests, and to decline to sell to anyone.
Purchases are made through our online store and are processed by third-party payment providers (such as Payhip together with Stripe and/or PayPal). By purchasing, you authorize the applicable charge and agree to the payment provider's terms. Prices are in U.S. dollars unless stated otherwise. Download access is provided after successful payment. For digital sales in the European Union and the United Kingdom, our store provider acts as reseller of record and handles the digital VAT on those sales; other applicable taxes, where collected, are shown at checkout. You are responsible for any taxes that apply to you that are not collected at checkout.
Our website and products may reference or link to third-party services and sites (for example our store and payment providers, document and spreadsheet software, cloud-document links, and government websites). We do not control and are not responsible for third-party services, their content, or their availability, and your use of them is governed by their own terms.
You agree not to use our website or products to do anything unlawful or to infringe anyone's rights; not to copy, scrape, resell, or redistribute the products except as Section 4 allows; not to attempt to derive our source materials in order to build a competing product; and not to share any account, download link, or login. We may suspend or terminate access for any misuse.
We may improve, change, or discontinue products at any time. We may also revise these Terms from time to time; the version posted at the time of your purchase governs that purchase, and your continued use of the website or products after a change means you accept the updated Terms.
Your license ends automatically if you breach these Terms. On termination, you must stop using the products and delete your copies. The sections that by their nature should survive (including license restrictions, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) survive termination.
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Before filing any formal claim, you agree to contact us first and try in good faith to resolve the matter informally. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in North Carolina, and you consent to their jurisdiction, except where applicable law gives you the right to bring a claim elsewhere.
Our handling of personal information is described in our Privacy Policy, which is part of these Terms.
Service Business Manuals · servicebusinessmanuals@gmail.com
2093 Philadelphia Pike #1206, Claymont, DE 19703